Shipping

Here's everything you need to know about getting your order from our Vermont facility to your door. If you have a question that's not answered here, please don't hesitate to get in touch. We're always happy to help!

Shipping Rates

How much does shipping cost?

Orders of $100 or more ship free with standard shipping.* Orders under $100 ship for a flat rate of $10.99. Vermont orders under $100 ship for $7.99, and Vermont orders of $100 or more ship free. Need it sooner? Expedited shipping is available too.

Orders are processed within 1–2 business days. Delivery times below begin once your order ships.
Standard: 2–8 business days  |  Expedited: 2–4 business days

Shipping to Vermont? Standard shipping is $7.99 on orders under $100. Orders of $100 or more ship free.

*Order subtotal is after discounts and before tax and shipping. US addresses only, including APO/FPO addresses. We reserve the right to increase shipping charges on large orders and on orders to Alaska and Hawaii, and we will always let you know before your order ships if the rate changes. Shipping rates and offers may change at any time without notice.

Can I ship to multiple addresses?

Yes, but you'll need to place a separate order for each address, and each address will incur a shipping fee. Orders of $100 or more to a single address ship free with standard shipping. If you're sending to several addresses, contact us and we'll be happy to help.

Delivery Times

Once I place my order, when will it ship?

Orders are usually processed within 1–2 business days. Processing may take longer during the busy holiday season.

When should I order for the holidays?

To receive your order by Christmas Eve, please place it by:

• Standard shipping: TBD
• Expedited shipping: TBD

We cannot guarantee delivery times, but these dates are based on information from the carriers. Orders placed after these dates will ship as quickly as possible, but we cannot guarantee holiday delivery. When in doubt, order early!

When will I receive my order?

Delivery times are counted from when your order is processed and picked up by the carrier at our Vermont facility.

• Standard shipping: 2–8 business days. New England and the Tri-State area usually arrive in 2–4 business days; the South in 4–6 business days; the West Coast in 6–8 business days. Alaska and Hawaii may take up to 26 days.
• Expedited shipping: 2–4 business days. Expedited shipping is not available to Alaska or Hawaii.

Saturdays, Sundays, and holidays are not business days. Any delivery dates shown at checkout are estimates calculated by Shopify from past deliveries to similar zip codes.

If you need your order sooner, call us at 201-562-0312 or email info@torronecandy.com and we'll work with you to find an option.

Do you guarantee delivery times?

While we wish we could hand-deliver every order, that's just not possible! Once your order is with the carrier, delivery is out of our control and may be affected by carrier delays, weather, distance, or unforeseen events. Transit times are often longer during the holiday season, so please order early. We cannot guarantee delivery times or issue refunds for delayed orders.

Which carriers do you use?

• Standard shipping: USPS and UPS ground services (Ground, Ground Saver, and Ground Advantage).
• Expedited shipping: UPS 2nd Day Air, UPS 3 Day Select, or USPS Priority Mail.

We reserve the right to select the carrier. If you need a specific carrier, please get in touch and we'll be happy to help.

Can I track my order?

Yes! Once your order ships, you'll receive an email with tracking information. It may take up to 24 hours for the carrier to update tracking details. If you can't find your tracking email or cannot log into your account, please contact us.

Addresses & Delivery

Where can I ship my order?

We ship anywhere in the USA. We strongly encourage shipping to a business or residence where someone can accept the package, rather than a P.O. Box. Please choose an address where your package won't be left sitting outside. Heat, cold, and moisture can damage chocolate and candy, so bring your package inside as soon as possible after delivery. If you'd like delivery signature confirmation, you can add it during checkout.

We also ship to APO/FPO military addresses. These packages can spend a long time in transit and may be exposed to heat, so please use caution when choosing products.

My package shows as delivered, but I didn't receive it. What should I do?

First, check your tracking details. UPS deliveries often include a photo of where the package was left and a GPS map of the delivery location, which can help you find it. If you can't find your tracking email, contact us and we'll send you the tracking details. Then check with neighbors and around your property, and if you still can't find it, contact us.

We are not responsible for packages the carrier marks as delivered, or for spoilage of packages left outside, and we cannot issue refunds in these cases. Adding signature confirmation at checkout is the best way to protect your order.

What if I entered an incorrect shipping address?

Please contact us right away and we'll do our best to correct it before your order ships. Once your order has shipped, we can no longer change the address, but you may be able to update or redirect the delivery directly with the carrier using your tracking number. If an order ships to an incorrect address entered by the customer, the customer is responsible for any cost of re-shipping or redirecting the package, and we cannot issue a refund.

What if my order arrives damaged?

Please contact us right away and we'll work together with you to make it right.

Do you ship chocolate in warm weather?

Chocolate may soften in transit. We don't ship with ice packs, and during extremely hot weather we sometimes pause shipping chocolate. Please keep the weather in mind when ordering chocolate in the warmer months, and ship to an address where someone can bring the package inside rather than leaving it to sit outside or consider waiting till it's cooler. From April to September, we recommend expedited shipping for chocolate. Orders sent by ground during this period ship at the customer’s risk for melting.

Do you offer local pickup?

No. We don't offer local pickup. All orders ship from our Vermont facility.

What if an item in my order is unavailable?

We don't place items on backorder. If an item in your order becomes unavailable, we'll refund you for that item. If any part of your order ships separately, you won't be charged additional shipping.

Returns

How do I return or exchange an item?

Please visit our Returns page for more information.