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FAQs and Other Important Information

We strive to provide outstanding customer service whether it's in-person or online. Below are the questions we most frequently receive. If you have a question that is not answered here, don't hesitate to contact us for further assistance.

Ordering

Will I receive an order confirmation?
Yes! Shortly after placing your order you will receive an email with your order details. Please check this email carefully!

I made a mistake! Can I modify my order?
If you notice a mistake, please contact us right away. We will try our best to make the correction before your order leaves our warehouse. If you would like to modify an existing order, please contact us.

What if a product becomes unavailable after I order it?
We strive to keep our online inventory up to date. Occasionally, especially at peak periods, a product may be out of stock before our online inventory has been updated. If this occurs, we will contact you to determine if you would like to substitute the item, have us issue a refund for the item, or wait until the item is back in stock.

Does TorroneCandy have retail stores?
No. However, from May-October you can find us at various Italian festivals throughout the Northeast. Find out if we're going to be coming to a festival near you.

Can I place an order via phone?
Yes! Call us at 201-562-0312. We have a very small team and cannot always answer the phone. Leave a message and we'll call you back or email us at info@torronecandy.com.

What payment methods do you accept?
We accept most major credit cards, Amazon Pay, Apple Pay, PayPal, Shop, Google Pay, and others.

Gifts

Can I add a gift message to my order?
Yes! During checkout you will have the opportunity to add a gift message. If you miss this during checkout, just email us and we'll help.

Do you include prices on your packing slips?
No. The packing slip only includes the name and quantity of the products ordered as well as the name and address of the recipient and sender.

Can I customize a gift basket?
Yes! You can add "Build Your Own Gift Basket" to the cart, then pick your items and we'll do the rest. Or contact us so that we can create a custom basket for you. We love to make custom baskets!

Do you offer gift wrapping?
No. We do not gift wrap individual items. However, many of the products that we offer have attractive packaging already. But you can add "Build Your Own Gift Basket" to the cart, then pick your items and we'll do the rest. Ocontact us so that we can create a custom basket for you.

I ordered a gift basket/box but an item was substituted. Why?
Occasionally an item in a gift basket or box is unavailable. If this occurs, TorroneCandy reserves the right to substitute that item with an item of equal or greater value.

Products

Are you the manufacturer? 
No, we don't make, package, or distribute the torrone!  We work hard to source many brands of torrone and confections to sell at the torrone stand and online but we don't make any of the products that we sell. For more information on the products we offer, visit our Product Selection page.

Why are so many items out of stock?
If you visit our site during the Spring or Summer you may notice that many of the products we carry are out of stock. This is because the majority of the Italian torrone and confection companies only ship to the U.S. for the winter holiday season. Starting in the early Fall we start receiving shipments of our favorite holiday items and continue to do so right up until Christmas! However, there are some products that we are able to carry all year long, letting you enjoy torrone throughout the year!

Do you carry gluten-free products?

Yes! Click here to see our gluten-free offerings including soft and hard torrone.

Can I request a product I don't see on your site?
We love to hear from our customers about new products they would like for us to source. Let us know what you're looking for and we'll be happy to consider it.

Pricing & Discounts

Do you offer bulk order discounts?
Yes! If you are looking for large quantities for weddings, reunions, etc., please contact us and we'll be happy to help you.

Do you offer discount codes?
Yes! Keep your eyes out for discount codes and specials in our newsletter and on our homepage.

Torrone Candy reserves the right to make changes to its pricing.

Torrone Tips

How should torrone be stored?
Keep torrone in a cool, dry place. Hard torrone can be stored in the freezer if being saved for longer periods of time.

How do I cut hard torrone?
Place the 1 lb or 5lb block of hard torrone on a firm, flat surface or cutting board. Place a cleaver, heavy knife, or screwdriver in the middle of the piece torrone. Tap gently but firmly on the knife with a hammer or rubber mallet. A serrated knife will not work. Don’t hit the knife too hard or it will crumble into pieces. Repeat with each smaller piece. And enjoy!

How do I cut soft torrone?
Lay the block of soft torrone on a firm, flat surface. Press firmly into the torrone with a steak or chef's knife. Do not saw back and forth.

What's the white stuff on my chocolate items? Is it safe to eat?
Yes! It's not old and completely safe to eat. The "whitish powder" is not mold, it's called chocolate bloom. Bloom can occur when there is a change in the temperature but the quality of the product is not affected. 

What types of torrone are good for a wedding or party?
Given as favors or placed on a dessert table, torrone is a wonderful addition to weddings and parties. Depending on individual needs, there are several possibilities, and we'll be happy to work with you to find the perfect item for your event. We suggest torroncini, block of torrone, slices, and cubes - as they are the most popular. Contact us for more advice and suggestions.

Shipping and Returns

How much will it cost to ship my order?
Please visit our Shipping & Returns page for more information.

How do I return or exchange an item?
Please visit our Shipping & Returns page for more information.