Does Torronecandy.com have any retail stores? back to top
You can find Anne Marie’s Concessions at Italian festivals, listed on our EVENTS PAGE, or order direct from us online, by fax or over the phone.

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How can I place an order? back to top
You can place an order online by using your Paypal account or your credit card through a secure Paypal site. PayPal is trusted by over 3+ million businesses. PayPal allows customers to use PayPal to pay for purchases over the web. PayPal has over 17 million worldwide members. Using PayPal allows Torronecandy.com to accept Visa, MasterCard, American Express, Discover and electronic checks. You do not need to have a Paypal account to shop on our site. If you pay online through Paypal using a Paypal account or your credit card, Torronecandy.com never sees your credit card or Paypal account information. If you prefer, you may place your order by phone 201-562-0312 or by fax 866-241-4308.

 

Will my information be secure when I order through Paypal using my credit card or Paypal account? back to top
The security of your information, transactions, and money is PayPal's top priority.  PayPal automatically encrypts your confidential information while in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). PayPal's server checks that you're using an approved browser - one that uses SSL3.0 or higher. Once your information reaches PayPal, it resides on a secure server.  PayPal's servers sit behind an electronic firewall and are not directly connected to the Internet. If you pay online through Paypal using a Paypal account or your credit card, Torronecandy.com never sees your credit card or Paypal account information.

 

How can I check on my order/modify my order? back to top
If you have questions about your order, you can e-mail us at customerservice@torronecandy.com.  We will respond within 24 hours.

 

Where does Torronecandy.com ship to? back to top
We ship anywhere in the continental United States, except for PO Boxes and APO addresses.  For all other situations, please contact us at customerservice@torronecandy.com or 201-562-0312.

 

What carrier does Torronecandy.com use to ship my package?  When will my package arrive? back to top
Torronecandy.com primarily uses the United States Post Office Priority Mail to ship its products.  This usually takes 2-3 days to arrive after we process your order.  If you wish to expedite your order, please call us for rates at 201-562-0312. We reserve the right to increase the shipping rate on orders over $200.00.  We will always notify you before we ship if there is a change in the shipping rate.  Please note that delays may occur during transit due to weather conditions, product availability and other unforeseen conditions. We strive to provide quick and efficient delivery to every customer.  Orders received Monday-Friday before 2pm Eastern Standard Time will usually ship the next business day.  Orders received on Saturday or Sunday will be shipped on the next business day.  We will contact you if we foresee a delay in processing your order.  Please see our SHIPPING PAGE, for more detail. 

 

Can I ship to multiple addresses? back to top
At this time each order can only have one ship to address.  If you would like to send gifts to different addresses, you will have to enter the items as separate orders. 

 

What type of order confirmation will I receive? back to top

You will receive an email confirmation.

 

Does Torronecandy.com offer wholesale pricing/bulk order pricing? back to top
If you are looking for large quantities for weddings, reunions, etc., please call one of our helpful associates at 201-562-0312 and we will be happy to assist you. 

 

Can I have a gift basket customized? back to top
Torronecandy.com has a wide selection of PRE-MADE BASKETS, however, if there is something specific you are looking for please call us at 201-562-0312. During our busy holiday season we may not be able to customize.

 

Do you gift wrap?

At the present time gift wrapping for individual pieces other than gift baskets is not available. We will however try to accommodate your individual need to gift-wrap specific items.  Please call us at 201-562-0312 for assistance.

 

This is a gift, do you include prices on your packing slip? back to top
No, the packing slip only includes a list of what products are in the package, the address we are shipping to and who the gift is from.  No prices are included in your package’s shipment.

 

Can I order chocolate during the warmer months? back to top
Torronecandy.com will not ship chocolate products during warm months.   Please call us at 201-562-0312 if you need these products during the summer months.

 

What is your return policy? back to top
Torronecandy.com strives to deliver to you the highest quality products.  In the unlikely event that the product purchased does not meet expectations or if the product spoiled during transit, torronecandy.com will replace any item(s) or refund you the amount of the purchase.  However, Torronecandy.com is not responsible for product spoilage if the product was sent back to the freight location or left at your door.  If a product does not meet expectations or arrives damaged, please call us the same day you receive the shipment.  We will give you a return code and you will have 5 days to return the product for a full refund.  Please note that we will only refund shipping costs if the return cost was incurred as a result of an error on our part.  To return a product, please call 201-562-0312.  Please save all boxes and packing materials.  Please do not return any items without contacting us first.

 

Your satisfaction is 100% guaranteed. 

 

I don’t see a product that I would like to order, can I request it? back to top
We are always looking for new products to offer our customers.  Let us know about the product at 201-562-0312 or e-mail us at customerservice@torronecandy.com.

 

Pricing Changes/Unavailable Products back to top
Our products are subject to availability due to weather and seasonal variations.  Torronecandy.com reserves the right to make changes to its pricing.  If a product is unavailable we pledge to contact the customer as soon as possible to discuss other options.
If you have any questions or other concerns, please give us a call at 201-562-0312 or email us at customerservice@torronecandy.com, and our knowledgeable associates will be happy to assist you.

 

 

I am a Sons of Italy member, how do I get my discount code? back to top

As a fellow Sons of Italy Member, you can obtain your discount code by going to the OSIA Members Only page and click on Discounts and Benefits after logging in.